The next paper in this session at the IAMCR 2025 conference in Singapore is presented by Yeran Kim, Miran Pyun, and Danbi Kim, who begin by introducing the idea of the platform paradox: digital platforms are configured by contradictory logics of freedom versus control, transparency versus surveillance, and efficiency versus fatigue; these are integrated and entangled in user experience, and mean that platforms are experiences as complex, dynamic assemblages.
This demonstrates how technology and society are always intertwined, and digital society especially is a control society where power is open, mobile, and seductive, and not just repressive; user agency here …