Produsage in Business

It's nice to see that we're getting some good press on the recent Social Media: State of the Art report for the Smart Services CRC - QUT has put out a press release for it now, and it's also been featured on Australian Policy Online. Mark Bahnisch and I are currently working on Volume Two of the report, which should be delivered to the CRC in a couple of weeks and will hopefully be released publicly not too long after that.

Brisbane.
The final speaker for this ANZCA 2009 session is Alison Henderson, who focusses on the organisational use of social networking sites. Such sites (Facebook, Bebo, MySpace) provide a space for the communication of 'friendship' through the creation of online profiles and friendship networks, as well as for the sharing of information, audiovisual materials, and other personal material. They provide a space for networking and for creating connections. (There is a slight difference here between social network - representing and maintaining friendship - and social networking - making new friends - in some of the literature, too.)

Brisbane.
The next speaker here at ANZCA 2009 is Sal Humphreys, presenting on the knitting Website Ravelry as a social network market. Discussions of intellectual property, distributed participation, and user-generated content have struggled to keep up with these developments: social economy is intertwined and interconnected with commercial economy, and there are serious questions about when participation becomes exploitation.

Social network markets characterise these ideas as emergent, and provide a useful basis for their theorisation. Mass media theory also fails to align effectively with these new interactive environments. HOw is power distributed, who has agency, what is the role and impact of institutions in relation to these environments?

Brisbane.
The second keynote at ANZCA 2009 is by Philip Kitchen, whose interest is in integrated marketing communication, which he says is especially important in the context of the current financial crisis. In this context, there's a need for curriculum, not conquest marketing, for relationship building rather than just sales, for sharing with consumers rather than shouting at them. Consumer marketplace empowerment, however, may only be apparent at this point - while we are moving in that direction, we haven't reached the end yet.

I'm very happy to say that our first report for the Social Media project at the Smart Services CRC has now been published. Written with my research assistant Mark Bahnisch (an expert in the field in his own right), this report provides an overview of the state of the art in social media,and focusses especially on the dynamics of user community participation in social media sites; as part of this, we're also looking at a number of leading social media sites (and one or two 'interesting failures'), particularly in three key areas: news and views, products and places, and networking and dating.

Hamburg.
The next speaker at the Alcatel-Lucent Foundation / HBI 2009 conference is me, speaking about produsage and appropriate approaches for business to cooperate with produsage communities. Here's the Powerpoint with audio soundtrack; audio to come as soon as possible:

Technorati : Alcatel-Lucent 2009, business, collaboration, community, pro-am, produsage, user-led
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Hamburg.
The next speaker at Alcatel-Lucent Foundation / HBI 2009 is Volker Agüeras Gäng from Politik-Digital.de , a new online platform which has recently focussed especially on a Dutch policy programme to support digital pioneers. He begins with a statement by Ariana Huffington, saying that journalism will not only survive, but flourish: users surf and use search engines to identify, and collate quality content which is updated on an ongoing basis. This new model is based on the networking and interlinkage of content.

Hamburg.
The next speaker at Alcatel-Lucent Foundation / HBI 2009 is Holger Schmidt, from the conservative daily newspaper Frankfurter Allgemeine Zeitung (but he is quick to point out that he does not speak on the paper's behalf here). He asks what business models exist online, and notes the suggestions (by Rupert Murdoch and others) to implement paid content models - not least since free content models online are supposed to undermine paid models for print newspapers (but, he notes, the audiences for online and offline news content are hardly identical).

Hamburg.
We move on now to the economic perspective on quality content at Alcatel-Lucent Foundation / HBI 2009, and begin with Klaus Goldhammer from Goldmedia. He notes the current financial crisis; Germany's economy is expected to shrink by 6%, for example, and this has led not least also to the demise of a number of major magazine publications in the country. There has been a 20% decline in the circulation of German newspapers over the past ten years (leading some to increase their sales price); there was a 82% decrease in the stock price of leading commercial television company ProSiebenSat.1; while at the same time proceeds from television licences to the public broadcasters have increased substantially.

Hamburg.
For the last conference of my European odyssey, I've made my way to the International Maritime Museum in Hamburg, which plays host to a one-day conference of the Alcatel-Lucent Foundation for Communications Research on the theme of "Finanzierung von Qualitätscontent", or "Financing Quality Content". I'm in Hamburg as a Fellow of the Alcatel-Lucent Foundation, and will be speaking later today, on motivations for the creation of quality user-generated content.