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Crisis Communication

The Impact of Mental Models on the Effectiveness of Crisis Communication

The next speaker at ANZCA 2023 is Sky Marsen, whose interest is in health communication during crisis. This involves matters of personal and social identity and high levels of scientific uncertainty that motivate many to look to opposing discourses from religious and other sources. The present project explored culturally diverse contexts in developing nations, and focusses here on a case study of the Ebola outbreak in West Africa in 2014-16.

Insights on the Effective Communication of Climate Change Messages

The final speaker in this ANZCA 2023 session is Kirsty O’Callaghan, whose interest is in the role of gender in effective climate change communication. The important role of women at the heart of climate action has long been recognised, but climate change communication must also be multi-dimensional and involve a diversity of voices – Greta Thunberg’s success in her climate advocacy demonstrates this.

From Bothsidesism on the Existence of Climate Change to Bothsidesism on the Adequacy of Government Action on Climate Change in Australia

The next speaker in this ANZCA 2023 session is Victoria Fielding, whose interest is in reporting roles in climate disasters in Australia. Her focus is on the catastrophic bushfires in 2019/20, and the Lismore floods in 2022, and the way the media did or did not link these to climate change. These natural disasters were extreme, and part of a greater trend towards growing threats from climate change, and as such became part of a highly politicised debate around climate change in Australia.

Satellite Journalism in the Russian War against Ukraine

The final speaker in this Future of Journalism 2023 conference session on the war in Ukraine is Turo Uskali, whose interest is in news surveillance technologies in war reporting; his team is exploring this through interviews with Finnish war correspondents in Ukraine, and their Ukrainian fixers, from 2014 to 2021. How are they cutting through the fog of war in their reporting?

How Ukrainian News Organisations Have Adapted to Reporting News at a Time of War

The next speaker in this Future of Journalism 2023 conference is Marisa Porto, whose interest is in local news sustainability during times of crisis – what can be learnt from the performance of local news organisations in Ukraine during the current war? Her project studied 10 local newsrooms there in September and October 2022 (some six months after the Russian invasion), with interviews at times interrupted by air raids and other safety issues.

The Dark Communication Repertoires of COVID-19 Protesters in Austria

And the final speaker in this packed IAMCR 2023 session on populism is Christian Wassner, whose focus is on the spread of conspiracy narratives during the COVID-19 pandemic, not least also through niche, alternative, and ‘dark’ platforms. The present project examines these ‘dark communication repertoires’ as they are employed by conspiracist groups on alternative platforms. These cannot be considered in isolation from one another, but need to be understood across actor groups and platforms within a complex social media environment.

Populist Communication during the COVID-19 Pandemic

Up next at IAMCR 2023 is Sabina Mihelj, focussing on populist communication about the COVID-19 pandemic, across the US, Poland, Serbia, and Brazil. Such research is critical given the real potential (and genuine experience) of populists assuming positions of political leadership (as in the US or Brazil) and actively contradicting the health advice of pandemic experts.

A Round-Up of New Publications

Without in-person conferences to liveblog, this site has been a little quiet recently. But that doesn’t mean that there isn’t any news to report – so here is the first of a number of posts with updates on recent activities. First of all, I’m very pleased that a number of articles I’ve contributed to have finally been published over the past few months – and in particular, that they represent the results of a range of collaborations with new and old colleagues.

The first of these is a new book chapter led by my QUT Digital Media Research Centre colleague and former PhD student Ehsan Dehghan, which provides a useful update on his and our current approach to discourse analysis. Building on Ehsan’s work for his excellent PhD thesis, the book chapter connects a detailed methodological overview with the conceptual approaches of Laclau and Mouffe, exploring the presence of agonistic and antagonistic tendencies across a number of case studies. The chapter was published in the third volume in Rebecca Lind’s Produsing Theory book series, which in its title also draws on my concept of produsage, of course.

Dehghan, Ehsan, Axel Bruns, Peta Mitchell, and Brenda Moon. “Discourse-Analytical Studies on Social Media Platforms: A Data-Driven Mixed-Methods Approach.Produsing Theory in a Digital World 3.0, ed. Rebecca Ann Lind. New York: Peter Lang, 2020. 159–77. DOI:10.3726/b13192/20.

A second new article results from another collaboration with a former PhD student, Felix Münch, now a postdoctoral researcher at the Hans-Bredow-Institut in Hamburg. Building on the work Felix presented at the 2019 AoIR Flashpoint Symposium in Urbino, this article in Social Media + Society outlines a new approach to mapping the network structure of a national Twittersphere, offering a pathway towards generating some critically important baseline data against which observations from hashtag- and keyword-based studies may be compared.

Münch, Felix Victor, Ben Thies, Cornelius Puschmann, and Axel Bruns. “Walking through Twitter: Sampling a Language-Based Follow Network of Influential Twitter Accounts.” Social Media + Society 7.1, (2021) DOI:10.1177/2056305120984475.

Third, I’m also very pleased to have made a contribution to a new article in Digital Journalism by Magdalena Wischnewski, a visiting PhD scholar supported by the RISE-SMA research network coordinated by Stefan Stieglitz at the University of Duisburg-Essen. Caught up in the travel disruptions caused by the COVID-19 pandemic, Magdalena spent rather more time with us at the QUT DMRC than we had planned, but happily we were able to put this extra time to good use and investigate the motivations for sharing hyper-partisan content (in this case study, from InfoWars) on Twitter.

Some Research Updates from Home

Like most of us, the current COVID-19 crisis has forced me to work from home for the foreseeable future, but my colleagues and I at the QUT Digital Media Research Centre have remained just as busy – in fact, of course, as a significant driver of journalistic coverage, of newssharing through social media (including both legitimate news and various forms of mis- and disinformation), and of general social media debate and discussion, the crisis intersects directly with some of our core research areas.

Many of us in this field now have urgent research projects in train that address some of these phenomena, and there are also many important conversations about how we can engage in rapid research and publication projects without sacrificing the necessary scholarly rigour. At the same time a number of key public outreach activities have also been organised to ensure that we have the platforms to share our findings with the general public.

My own focus in this has been to investigate the patterns of what the World Health Organisation has described as an ‘infodemic’: the viral transmission of mis- and disinformation associated with the coronavirus pandemic that has the potential to do real harm to the general population. This also aligns with a new research project on Evaluating the Challenge of ‘Fake News’ and Other Malinformation (funded by the Australian Research Council and also involving Stephen Harrington, Dan Angus, Scott Wright, Jenny Stromer-Galley, and Karin Wahl-Jorgensen) which is about to commence.

Together with my colleague Tim Graham I have presented some early observations from this work, focussing especially on the dynamics of some common COVID-19 conspiracy theories, in the Australia Institute’s ‘Australia at Home’ online seminar series. The video from our presentation is below, and I have also posted the full slides and background to the seminar.

 

Further, I was also very pleased to participate in a public discussion organised by Jack Qiu for the Chinese Communication Association, as part of their Solidarity Symposium series. Together with some of the leading Chinese digital and social media communication researchers, we had an intensive and wide-ranging discussion about the opportunities and challenges of doing this research, from home or elsewhere, and shared some of our own emerging insights into communication patterns during the current crisis. The seminar video is below, and I’ve posted more details elsewhere.

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